呼叫中心 & 生态系统集成

Evolve your enterprise in any direction you choose, with full-featured applications that turn communications into a truly collaborative experience.

Contact Center and Attendants

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.

调度控制台 Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with 调度控制台

IP桌面软电话 An easy-to-use business telephony application that brings all the features of a desk phone to your mobile device and desktop.

OmniPCX记录套件监控, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.

OmniTouch联络中心 A scalable and reliable contact center solution for up to 7,000 agents.

软面板管理器收集, combine and display business data or contact center statistics in real-time for operational monitoring.

Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.

啤酒连接 Streamline operations and delight your customers with a complete omnichannel contact center solution that offers email, 即时聊天, 社交媒体, phone calls and simplified management.

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises. 调度控制台 Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with 调度控制台 IP桌面软电话 An easy-to-use business telephony application that brings all the features of a desk phone to your mobile device and desktop. OmniPCX记录套件监控, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools. OmniTouch联络中心 A scalable and reliable contact center solution for up to 7,000 agents. 软面板管理器收集, combine and display business data or contact center statistics in real-time for operational monitoring. Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers. 啤酒连接 Streamline operations and delight your customers with a complete omnichannel contact center solution that offers email, 即时聊天, 社交媒体, phone calls and simplified management.

生态系统集成

彩虹应用程序连接器 Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.

Microsoft Teams integration Integrate your existing applications and telephony systems with Microsoft Teams for a seamless experience with Alcatel-Lucent Enterprise solutions

OmniPCX开放网关 Easily integrate business communications into your applications or 流程.

彩虹-开发人员 Rainbow offers developers a library of connectors to objects, 流程, and applications to customize interactions while providing relevant information.

Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, 容易安装的, intuitive notification system. It is an ideal solution for enterprises across all industries.

彩虹应用程序连接器 Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector. Microsoft Teams integration Integrate your existing applications and telephony systems with Microsoft Teams for a seamless experience with Alcatel-Lucent Enterprise solutions OmniPCX开放网关 Easily integrate business communications into your applications or 流程. 彩虹-开发人员 Rainbow offers developers a library of connectors to objects, 流程, and applications to customize interactions while providing relevant information. Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, 容易安装的, intuitive notification system. It is an ideal solution for enterprises across all industries.

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